Now most superagency strategies are in place, the focus moves to execution. Do agencies have the data and processes in place to execute?

Strategies, plans and restructures may seem clear on paper. Other consultancies do a great job designing them. But just how do you actually make the changes? If you reorganise, what are the new business processes? Who does what? What level of staff do you need? How do you know if it is going to work?

These concrete questions are ones we help you answer. By consulting, gathering and analysing data, and designing processes with management, we make strategies real. And we do it by engaging on-the-ground with the people who manage and do the work in question.

Importantly, we help build processes that focus on the flow to service delivery. You don’t have resources to waste on activities that don’t contribute to final results and services.

AG uses the same skill sets in executing strategies and plans as we do in process improvement. We get our hands dirty with the details of how people do their jobs to give you a reliable, data-driven model with a clear view of what happens and how to measure it.

The questions we help answer:

• Just how do you actually merge two units into one?
• Who does what in a restructured department? How do they know what they have to do?
• What KPIs, KRIs or volume indicators are relevant?
• Is any process or service going to fall through the gaps?
• What staffing model should you use, and what level staff do you need to make sure you can deliver services?
• Is there value in centralising or decentralising a process or role?
• What ICT changes will make the biggest difference to efficiency?
• What improvement opportunities has staff already identified?