Process Improvement links directly to delivering on Results & Services Plans. How?

Budget Dependent and many Non-Budget Dependent agencies have to produce Results and Services Plans (RSPs) under Treasury Circular 08/11 and TPP06-9.

These are produced using the Results Logic strategic framework, which shows the relation between an Agency’s final policy Results, Intermediate Results, Service Groups, Service Delivery, Service Measures and Result Indicators.

Delivering and reporting against the RSP

Delivering and reporting against the RSP is significantly easier with the outputs of a proven process improvement methodology. These outputs are not just about reducing costs or improving turnaround times – they include:

• data development for reporting and demonstrating results
• process mapping, policies and procedures that act as evidence of managing for results
• optimised strategies to deliver services to meet intermediate results
• key tools and data to support agency Results Logic.

Results and Intermediate Results

• Process Maps can demonstrate the relation between services, strategies and intermediate results
• Process Re-engineering can change agency structures effectively to better support your Results Logic
• BPI and Continuous improvement methods can increase the likelihood of delivering results by improving strategy execution and the quality of service outputs
• BPI, BPR and Continuous improvement help to deliver services efficiently, and generate hard data to show you are delivering in a cost effective way.

Services

Process mapping can tell the story of how you deliver services – by capturing what you do, how you do it, and how external clients use your services. This map can link your services to intermediate results, and show how you are managing for results.

BPR and Workflow Business Process Management can optimise and automate those service delivery processes.

Service Groups

BPI and BPR keep Service Group Expenses under control and optimise services delivered for a given budget allocation.

Process data and work quantification allow agencies to make data driven decisions about the performance of Services, the structure of Service Groups, and the structure and purpose of enabler activities such as shared services, IT, and back office.

Strategies

Strategies are how you deliver services to meet results. All process improvement methods and tools focus on optimising how you do what you do. BPI, BPR, Lean, Six Sigma and other methods all support optimising how your Corporate Plan implements your Results Logic.

Service Measures & Result Indicators

Process maps, process data and work quantification allow you to identify the best and most readily available service measures.
Good outputs from process improvement allow for easier data acquisition to support results indicator development.

Risk Management

• Process Maps allow you to identify risk points and control points in any process
• Policies and Procedures minimise training and transaction risk, and ensure corporate memory is retained
• BPI and quality control measures to reduce the risk of service failure
• BPI and BPR simplify processes and reduce the costs of risk mitigation and avoidance
• BPI, BPR and workflow automation improve data collection that supports risk management.